Faq

• 1.How much Is the registration amount paid to book a tour
  • The Minimum registration amount is normally 10% of the total invoice. You can make more then registration amount by choose costume payment option.

• 2.What is the cancellation policy for a group tour?
  • You can refer to the cancellation policy for a group / private tour mentioned in the Terms & Conditions on the website.

• 3.Can I make the balance payment for my holiday online?
  • Yes, you can make the balance payment by via online from your dash board. We allow maximum no of payment is 2 time. After that, we will send you mail with payment link for more then 2 times.

• 4.Is the minimum registration amount is refundable ?
  • No, minimum registration amount is non-refundable. So be sure while going to confirm and make payment before booking.

• 5.How Can I book online?
  • You can book a tour online at www.worldtravelgateways.com by either making the minimum registration amount, part or full payment.

• 6.How long does it take to process a refund?
  • As per policy, once approved, the refund will be processed within 15-20 working days. In certain cases, in case of any consideration the refund processing can take 30 to 60 days depending on the waiver decision to be received from suppliers/associates/airlines/partners etc.

• 7.What happens when company cancels a tour in any circumstances?
  • In case of the tour being cancelled by the Company, a full refund of the amount paid by the guest will be processed within 15-20 working days of the cancellation of the tour. 

• 8.Can we request for a wheel-chair at the airport?
  • A wheel chair request needs to be given at the time of booking along with a medical certificate. Airline & airport policies vary around the world and at times, a wheel chair request may be chargeable..

• 9.What is the maximum baggage allowance to check-in and to carry on board?
  • Its vary in airlines to airlines. Normally in India, domestic low budget airlines they allow 15 KG & check in 7 Kg hand baggage. 

• 10.Can we select the airline to travel with for a group tour?
  • The domestic airline is always selected by Company, guest cannot select the domestic airline include in package.

• 11.Can we get adjacent or interconnecting hotel rooms on tour?
  • Subject to availability, adjacent rooms can be arranged on request.

• 12.Is the WIFI facility available at all the hotels?
  • Depending on the hotel, Wi-Fi services can be complimentary or chargeable. Complimentary WiFi service is available in many hotel rooms and/or the public areas of most hotels but sometimes WiFi may not be available at remote locations or some special stays.

• 13.When will we get our hotel confirmations?
  • You will receive hotel details 15 days prior to the tour through an auto-generated email. These confirmations are subject to change at the last minute depending on availability.

• 14.Is travel insurance included in the Tour Price? What benefits does travel insurance offer?
  • Travel insurance is not included in our packages. All guest are requested to arrange their travel Insurance by own country with local insurance company. 

• 15.What are the VISA procedures and what are the different documents that are required?
  • The VISA procedure and documentation vary for each country and is based on Consulate requirements. 
    For India, few country have e-visa facilities and few country have to apply via India embassy. for more information, please visit official site: https://indianvisaonline.gov.in/evisa/tvoa.html

    For Nepal Visa, Guest can apply Nepal visa on arrival by himself.

• 16.Can we carry liquor bottles and cigarettes on tour?
  • You can carry the liquor bottles and cigarettes as per respective airline & country policy, however we have enforced a strict "no smoking" and "no alcohol" policy in the coach or when with the group.

• 17.Where can we buy a sim card for the tour?
  • You can activate the International Calling option on your phone and use the service or can buy local sim card on arrival at the particular destination. Also there are companies like Uniconnect which provide International Sim Cards.

• 18.Do you have doctors on tour?
  • No, we do not employ medical personnel/doctors on tour. Any necessary medical attention must be sought for at a local facility, if available, at your own expense. The Tour Manager carries a basic first aid kit prescribed by the doctor.

• 19.How do I submit feedback about my experience?
  • We would love to hear from you. To submit your feedback, you can directly submit feedback from our website or can write to us on: info@worldtravelgateways.com